Encyclopedia WA Checkin
Key concepts in hospitality smart
Welcome to the encyclopedia for owners and managers of accommodation. Here you will find the essential terms related with the technology, automation, management and legal strategies revenue management that drive your business in the TWENTY-first century
Engine sale smart
Set of rules that uses Artificial Intelligence to determine the optimal time of interaction with the host, as the sending of offers of services or updates, maximizing the probability of sale
Automation
Application of technology to perform repetitive tasks (such as Check-in, the customer support or the delivery of legal reporting) without human intervention. It is the pillar of operational efficiency and cost reduction
Biometrics
Security technology based on the pattern recognition physical or behavioral. In WA Checkin, we use the facial recognition (selfie) to validate the identity of the host with its official document
Channel Manager (CM)
Software that centralizes your inventory, rates and availability of accommodation in real time, distributing them to all the sales platforms (OTAs) at the same time. It is crucial to eliminate the oversold
Legal Compliance
The mandatory process of registration of passengers and sending the information to the local authorities (police, tourism). The automation of this process eliminates the risk of fines and penalties for errors
Scalability (hybrid model)
Capacity of the system of care 24/7 (Chatbot AI) to transfer the conversation fluidly to a human agent (your team) when the query becomes too complex or requires empathy management
Artificial intelligence (AI)
Capacity of the systems of WA Checkin to mimic human behavior, and make smart decisions (e.g. respond in any language, verify identity, detect, purchase intention) without programming explicit
Revenue management (RM)
Strategy that uses data and rates dynamics in order to sell the right product to the right customer at the right time, maximizing the revenue per available unit (RevPAR)
WhatsApp business API
Infrastructure professional and safe used by WA Checkin to automate 100% of the critical communication and support with the host, ensuring the highest open rate